Frequently Asked Questions

The Ireport Citizen Portal is a one-stop shop for citizens to connect with their local police department. Ireport's first GA v1.5 release is mainly geared toward helping citizens submit non-emergency reports through the iOS app, Android app, or web app.

In the future, the Citizen Portal can become a clearer access point for more public departments, helping citizens select the right department, submit structured information, track status, receive updates, and participate in local government communication.

Create an account to access your local Ireport Citizen Portal.

The Public Feed helps citizens share appropriate community reports or posts with nearby residents. It can function similarly to a neighborhood awareness feed, like Nextdoor-style community posting, but inside the Ireport public safety environment.

When appropriate, citizens can send reports or posts directly to their police department. Citizens can also use the Public Feed for open community situations that do not need to be escalated to a formal police report.

Visit your Citizen Portal to view local public safety updates.

Yes. When your local police department is active on Ireport, you can submit an online police report through the Citizen Portal for eligible non-emergency situations.

Ireport helps citizens submit a non-emergency police report, file a non-emergency report online, or report a non-emergency incident from the iOS app, Android app, or web app. Emergencies, active threats, injuries, crimes in progress, or immediate danger should still go through 911.

Start a non-emergency report.

A non-emergency report is for situations that do not require immediate police, fire, or medical response. Emergencies, active threats, crimes in progress, injuries, or immediate danger should go through 911.

Common non-emergency reports may include theft reports, lost property, vandalism, property damage, suspicious activity, harassment concerns, neighborhood safety concerns, trespassing concerns, fraud or scam reports, noise or nuisance issues, minor vehicle-related incidents when no immediate emergency response is needed, or general information citizens want documented.

Each department controls which non-emergency report types are available and how submitted reports are reviewed, triaged, and handled.

Start a non-emergency report.

Citizens cannot manually edit a submitted report after it has been filed. If you need to correct information, add details, or provide follow-up material, contact Ireport Support or the department you submitted the report to.

Department users can update report information through the Department Portal using the Department User Review and Edit flow. This allows authorized personnel to correct, supplement, or update report data while preserving the original citizen submission.

Open your Citizen Portal to check report activity and updates.

Yes. The Identify Panel allows citizens to submit information related to a person, suspect, or subject shown in department media or public safety posts.

Citizens can provide helpful details without needing to make a full report if the department is requesting identification help.

Visit the Identify Panel through your Citizen Portal when your department requests identification help.

Event Dropbox gives citizens a focused place to submit photos, videos, or information related to a specific event, incident, or department request.

Submissions are routed into Ireport so department users can review the material in a structured system instead of collecting files through disconnected email threads, social media messages, or unmanaged file links.

Open your Citizen Portal to submit event-related photos, videos, or information when available.

Yes. Ireport helps citizens communicate with their local police department by giving them a clear digital path to submit eligible non-emergency reports, tips, media, and follow-up information.

A major benefit of Ireport is that departments can also contact citizens directly through the Citizen Portal using the mobile app or web app. The built-in messaging system helps departments follow up with citizens, request additional information, and provide updates without relying only on phone calls, email chains, or disconnected contact forms.

Create an account to access your local Ireport Citizen Portal.

Reports submitted through Ireport are reviewed by authorized department users inside the Department Portal. A submitted report first enters the department’s Report Database, where department users can view the report, review the citizen’s information, inspect uploaded media, check location details, and evaluate the report for the next action.

From there, officers or authorized personnel can complete an Officer Review, update applicable fields, assign or prioritize the report, and move it forward. Command staff or supervisors can complete a Command Review when leadership-level review is needed. This gives departments a structured review path from citizen submission to department action, while maintaining report history and visibility.

Yes. Citizens can submit eligible non-emergency police reports through the Ireport mobile app on iOS and Android or through the Ireport web app. The Citizen Portal is built to guide users through report type selection, location details, incident information, media uploads, and final submission from a phone, tablet, or computer.

Start a non-emergency report.

No. Ireport is for non-emergency reporting only. If there is an emergency, an immediate threat, an injury, a crime in progress, or danger to life or property, call 911. Ireport is designed for routine reports, tips, supporting media, and department-approved non-emergency submissions.

Yes. Citizens can report eligible non-emergency crimes online when their local department uses Ireport. The platform guides users through a structured reporting process so the department receives cleaner information, including report type, location, incident details, involved parties, property, vehicles, suspect information, supporting media, and contact information.

Start a non-emergency report.

Yes. Ireport can support citizen-submitted tips when enabled by the department. Tips can include written details, photos, videos, documents, suspect information, location information, or other supporting details that may help a department review an incident or investigation.

Open your Citizen Portal to submit a tip when your department offers that workflow.

Yes. Citizens can upload photos, videos, and supporting files when submitting a report or providing information through an Ireport workflow. Media uploads help departments review the report with better context and reduce the need for disconnected follow-up through email or third-party file links.

Start a non-emergency report.

Yes. Ireport supports document uploads when documents are relevant to the report. Citizens can submit files such as screenshots, statements, forms, images, videos, or other supporting material through the Citizen Portal.

Start a non-emergency report.

Yes. After a report is submitted, Ireport can provide a case number or report reference depending on the department’s configuration. Citizens can use this number to reference their report when communicating with the department or Ireport Support.

Open your Citizen Portal to review submitted report details when available.

Yes. Citizens can use My Portal to view submitted reports, case numbers, report activity, and department updates when available. Ireport gives citizens a clearer place to review report progress instead of relying only on phone calls, emails, or disconnected forms.

Open My Portal to check report status when available.

My Portal is the citizen account area inside Ireport. Citizens can use My Portal to view submitted reports, report history, case numbers, department updates, messages, and available follow-up information. My Portal gives citizens one place to track their non-emergency reporting activity.

Create an account to access your local Ireport Citizen Portal.

Yes. Citizens can receive notifications when report activity or department updates are available. Notifications may be delivered through the Ireport mobile app, web app, email, or other enabled communication methods depending on the department workflow.

Open your Citizen Portal to manage report activity and updates.

Yes. Ireport is designed to collect the information a citizen knows at the time of submission. Required fields must be completed, but optional fields can be left blank when the citizen does not have that information. The goal is to help citizens submit accurate reports without forcing guesses.

Start a non-emergency report.

Location information helps departments understand where an incident happened. Citizens may be able to drop a pin, enter an address, provide coordinates, or add location notes. Accurate location data helps departments review reports, understand patterns, and connect information to the correct area.

Yes. Ireport supports property reporting for stolen, damaged, or lost items. Citizens can submit property status, quantity, description, brand, model, serial number, color, engravings or unique markings, estimated value, and insurance company information when available.

Start a non-emergency report.

Yes. Ireport can support a dedicated Motor Accident workflow when enabled by a department. The Motor Accident workflow can collect accident date, accident time, opposing party information, insurance or ID card photos, vehicle details, location, crash scene information, road surface conditions, weather conditions, injury information, hit-and-run details, and supporting media.

Start a non-emergency report.

Yes, if the department allows eligible non-emergency motor accident reporting through Ireport. The Motor Accident workflow can collect whether the incident was a hit and run, along with vehicle information, location details, driver information, media uploads, and supporting crash details.

Start a non-emergency report.

No. Ireport does not replace emergency calls or officer response when immediate help is needed. Ireport gives citizens a digital path for eligible non-emergency reports, tips, media submissions, and follow-up information.

Ireport gives citizens a guided reporting process instead of relying on phone calls, voicemail, email chains, or general inboxes. Reports submitted through Ireport enter a structured system with report details, location information, media uploads, contact information, case numbers, messages, and department review visibility.

Create an account to access your local Ireport Citizen Portal.

Yes. Ireport is designed to reduce confusion by helping citizens access the correct department, select the correct report type, and submit information through one guided workflow. Citizens do not need to search across disconnected city pages, outdated web forms, or separate contact methods when their department uses Ireport.

Create an account to access your local Ireport Citizen Portal.

Not always. Ireport submissions are reviewed by authorized department users. Whether an officer responds depends on the report type, incident details, department review, available information, and whether additional action is needed. Ireport helps departments review submissions more efficiently and follow up when appropriate.

Yes. Ireport is built as a nationwide public safety platform. Citizens can access participating departments through the Citizen Portal and submit eligible reports, tips, media, or follow-up information when those department workflows are available.

Visit the Citizen Portal to learn how citizen access works.

Ireport is built primarily for police departments and public safety reporting workflows. The platform can also support related public department use cases where structured citizen intake, reporting, case management, media submission, and department communication are needed.

Visit the Citizen Portal to learn how citizen access works.

Yes. Ireport is designed around non-destructive report handling. Authorized department users can update applicable report fields through the Department Portal while preserving the original citizen submission.

This matters because citizen-submitted reports often need cleanup, clarification, formatting, or supplemental information before they are useful for department review. Ireport allows department users to improve the working report without destroying the original submission history. The result is cleaner department data, better review workflows, and a more reliable record from submission to resolution.

Schedule a department demo to see how Ireport supports this workflow.

Ireport tracks report status through a structured review workflow inside the Department Portal.

Outstanding means the report has entered the department workflow and still needs review or action.

Officer Reviewed means an officer or authorized department user has reviewed the report and moved it forward in the workflow.

Command Reviewed means the report has received command-level or supervisory review based on the department’s process.

These statuses help officers, supervisors, records staff, and command staff quickly understand which reports still need attention, which reports have been reviewed, and which reports have moved through leadership review.

Schedule a department demo to see how Ireport supports this workflow.

A Core Report is Ireport’s standard non-emergency reporting workflow. It is designed to collect structured incident information from citizens and route that report into the Department Portal for review.

Core Report types can include Motor Accidents, Annoying/Obscene Phone Call, Assault/Battery, Burglary/Robbery, Check Person, Check Property, Civil Dispute, Corruption, Cybercrime, Damage to Property, Domestic Violence, Drug-Related Offense, Forgery, Fraud/ID Theft, Gang-Related Activity, Harassment/Stalking, Homicide, Illegal Weapons Possession, Information, Kidnapping, Landlord/Tenant Trouble, Lost Property, Missing Person, Neighborhood Trouble, Sexual Assault, Stolen Bicycle, Stolen License Plates, Suspicious Person, Theft, Theft From Auto, Threats Complaint, Traffic Violations, UAP/UFO Sighting, Vandalism/Graffiti, Worthless Check, and Other department-approved report types.

A Core Report can include report type, location, incident details, business information, vehicle information, suspect information, property information, narrative, media uploads, contact information, and submission confirmation.

Schedule a department demo to see how Ireport supports this workflow.

An Identify Report is a structured submission created through Ireport’s Identify Panel workflow. It is used when a department needs help identifying a person shown in media or connected to a public safety request.

Citizens can submit identity information, address details, contact information, social media links, and additional notes. Department users can review those submissions inside Ireport, connect the information to the appropriate department request, and manage the incoming intelligence in a structured workflow.

Schedule a department demo to see how Ireport supports this workflow.

A Dropbox Report is a media and information submission created through Ireport’s Event Dropbox workflow. It allows citizens to submit photos, videos, documents, and written details related to a department request, event, case, bulletin, or public safety incident.

Dropbox Reports help departments collect supporting material in one organized system instead of relying on email attachments, social media messages, unmanaged links, or disconnected file-sharing tools.

Schedule a department demo to see how Ireport supports this workflow.

The Ireport Department Portal is the department-facing workspace for managing citizen-submitted reports, tips, media, and non-emergency information. Department users can review reports, manage the Report Database, update report status, assign work, complete Officer Review, complete Command Review, view citizen history, and monitor analytics.

Schedule a department demo to see how Ireport supports this workflow.

The Department Portal is built for authorized department users, including administrators, command staff, officers, records personnel, supervisors, investigators, municipal users, and public safety decision makers who need access to report management, case review, analytics, and citizen-submitted information.

Schedule a department demo to see how Ireport supports this workflow.

The Department Portal helps departments move away from fragmented intake channels such as phone calls, voicemail, email, paper forms, static web forms, and general inboxes. Ireport organizes citizen-submitted information into a structured Report Database so departments can review, assign, track, and manage reports in one place.

Schedule a department demo to see how Ireport supports this workflow.

The Report Database is the centralized department queue for Ireport submissions. Department users can view reports, search records, filter by status, sort submissions, assign reports, review citizen information, inspect uploaded media, and move reports through the department review workflow.

Schedule a department demo to see how Ireport supports this workflow.

Ireport helps officers by giving them cleaner information upfront. Instead of sorting through incomplete phone notes, emails, or unstructured forms, officers can review citizen submissions with structured fields, location data, media uploads, involved parties, property details, vehicle details, and report history in one system.

Schedule a department demo to see how Ireport supports this workflow.

Ireport helps command staff by increasing visibility into report volume, report status, incident categories, review activity, citizen-submitted information, and workload. Command staff can use dashboards and analytics to see how reports are moving through the department workflow.

Schedule a department demo to see how Ireport supports this workflow.

Ireport improves non-emergency reporting by connecting citizen intake, structured report submission, department review, status tracking, case management, and command visibility in one platform. The result is cleaner intake, less manual sorting, better report organization, and a clearer path from citizen submission to department review.

Schedule a department demo to see how Ireport supports this workflow.

Officer Review is the department review step where an officer or authorized user evaluates a submitted report, updates applicable fields, adds review information, and moves the report forward. Officer Review helps departments convert citizen-submitted intake into cleaner working report data while preserving the original submission.

Schedule a department demo to see how Ireport supports this workflow.

Command Review is the supervisory or leadership review step inside Ireport. Command Review helps department leadership review report activity, confirm status, monitor workflow, and maintain visibility over reports moving through the system.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport supports report assignment workflows so department users can route reports to the correct officer, reviewer, supervisor, or internal user. Assignment helps departments manage workload, prioritize submissions, and prevent reports from sitting in unmanaged inboxes.

Schedule a department demo to see how Ireport supports this workflow.

My Case Dashboard gives department users a focused view of report activity, outstanding work, review progress, and department insights. It helps officers and command staff quickly see what needs attention and how reports are moving through the workflow.

Schedule a department demo to see how Ireport supports this workflow.

Ireport can provide analytics for report volume, incident types, report trends, report status, citizen activity, department review activity, and location-based reporting patterns. Analytics help departments understand non-emergency workload, reporting demand, and operational trends.

Schedule a department demo to see how Ireport supports this workflow.

Command visibility means department leadership can see report activity, workload, status, trends, and review progress in one system. Instead of relying on manual updates, scattered files, or disconnected inboxes, command staff can monitor Ireport activity through dashboards and analytics.

Schedule a department demo to see how Ireport supports this workflow.

Ireport reduces administrative workload by standardizing intake, organizing reports in one database, capturing cleaner information upfront, supporting media uploads, tracking status, and reducing manual sorting across phone calls, email, voicemail, paper forms, and outdated web forms.

Schedule a department demo to see how Ireport supports this workflow.

Ireport helps patrol by moving eligible non-emergency reporting into a structured digital workflow. This can reduce avoidable intake burden and give officers more time to focus on higher-priority calls, proactive work, and field operations.

Schedule a department demo to see how Ireport supports this workflow.

Ireport helps records staff by providing structured report data, citizen contact information, media uploads, report history, status updates, and review context in one place. This reduces the need to reconcile information across disconnected channels.

Schedule a department demo to see how Ireport supports this workflow.

Ireport helps supervisors monitor report queues, assigned work, review progress, citizen-submitted information, and department trends. Supervisors can use the Department Portal to understand what is outstanding, what has been reviewed, and where follow-up may be needed.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport can replace static or outdated online reporting forms with a structured Citizen Portal and Department Portal workflow. Citizens receive a guided submission experience, and departments receive reports inside a centralized management system.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport can reduce reliance on email-based report intake by routing citizen submissions into the Report Database. This gives departments a better way to manage report status, media uploads, citizen information, assignment, review, and follow-up.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport gives citizens a digital path for eligible non-emergency reports, which can reduce avoidable phone-based intake. Departments can use Ireport to move routine report collection into a structured workflow while keeping emergency calls and urgent matters directed to the proper channels.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport can be connected to a department website so citizens can access the correct reporting workflow from the department’s online presence. This helps departments provide a clearer digital reporting path without relying on scattered forms or general contact pages.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport supports department workspaces so reports, users, settings, and workflows can be associated with the correct agency. Department-specific workspaces help keep submissions organized and routed to the proper department environment.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Citizens can select their local participating department through the Citizen Portal. Once selected, the report routes into the correct department workspace for review and management by authorized department users.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport is built to support multiple departments and department workspaces. The platform can serve participating agencies through a shared public safety reporting system while keeping department workflows organized by workspace.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport is valuable for small departments that need a cleaner non-emergency reporting workflow without building or maintaining a large internal technology stack. It helps small teams standardize intake, reduce manual sorting, and improve citizen access.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport helps mid-size departments manage growing report volume, standardize officer review, improve records visibility, and give command staff better insight into non-emergency activity.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport is built to support larger departments with higher report volume, multiple department users, review workflows, analytics, assignment, citizen communication, and command visibility.

Schedule a department demo to see how Ireport supports this workflow.

Departments can manage Core Reports, Motor Accident Reports, Identify Reports, Dropbox Reports, tips, media submissions, citizen follow-up information, and department-approved non-emergency report types.

Schedule a department demo to see how Ireport supports this workflow.

A Motor Accident Report is classified as a Core Report in Ireport. It is part of the broader report management system, but it has a different citizen intake flow because vehicle-related incidents often require different structured information.

The intake path is tailored to the report type and can collect details such as accident date and time, insurance or ID media, opposing party information, vehicle details, location, crash scene information, road surface conditions, weather conditions, injury information, hit-and-run information, and supporting media.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Department users can download report PDFs when that action is available in the report workflow. PDF downloads help departments preserve, share, or process report information according to department needs.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport can support case numbers or report reference numbers connected to submitted reports. Case numbers help citizens and department users reference the same report throughout the review process.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport organizes citizen-submitted report data so departments can review incident types, report volume, locations, and trends. This helps departments better understand recurring issues and non-emergency reporting patterns.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport can help departments identify areas of concern by organizing location-based report information and incident categories. This gives leadership better visibility into repeated activity, reporting patterns, and potential hotspots.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport helps convert scattered citizen submissions into structured report data. Departments can review report volume, category trends, location information, media, citizen activity, and workflow status through one platform.

Schedule a department demo to see how Ireport supports this workflow.

A basic online form only collects information. Ireport provides a full public safety reporting workflow, including Citizen Portal access, structured intake, media uploads, Report Database management, Officer Review, Command Review, case numbers, citizen messaging, status tracking, and analytics.

Schedule a department demo to see how Ireport supports this workflow.

A general CRM is built for broad customer management. Ireport is built for public safety workflows, including non-emergency reporting, citizen intake, department review, case management, report status, command visibility, media submission, and department communication.

Schedule a department demo to see how Ireport supports this workflow.

In Ireport, CRM means Civilian Relationship Management. It refers to managing citizen-submitted information, report history, department follow-up, public safety communication, and non-emergency reporting activity in a structured workflow.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport improves citizen access by giving the public a clear way to submit eligible non-emergency reports, tips, media, and follow-up information through the Citizen Portal on mobile and web.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport improves report quality by guiding citizens through structured fields, report categories, location entry, media uploads, contact information, and required details. Cleaner intake helps departments review submissions with better information upfront.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport helps reduce duplicate work by keeping citizen submissions, report data, media, review activity, status updates, and citizen communication in one connected workflow.

Schedule a department demo to see how Ireport supports this workflow.

Ireport improves operational accountability by giving departments clearer visibility into report status, review activity, assignment, outstanding work, and command-level reporting. Department users can see what has been submitted, reviewed, updated, and moved forward.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport helps route reports into the correct department workspace and supports assignment, review, status tracking, and department follow-up. This reduces the risk of reports getting buried in general inboxes or disconnected intake channels.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Ireport’s program team helps departments evaluate current intake workflows, review department needs, configure reporting paths, and plan implementation. The goal is to help departments launch a practical non-emergency reporting workflow without unnecessary administrative burden.

Schedule a department demo to see how Ireport supports this workflow.

Yes. Departments can schedule a demo to review the Citizen Portal, Department Portal, Report Database, report review workflows, analytics, citizen communication, and implementation process.

Schedule a department demo to see how Ireport supports this workflow.

Good attendees include chiefs, assistant chiefs, commanders, captains, lieutenants, patrol supervisors, records leadership, investigators, city administrators, municipal IT, and public safety decision makers.

Schedule a department demo to see how Ireport supports this workflow.

Departments should be ready to discuss current non-emergency intake paths, report volume, officer workload, records workflows, online reporting needs, citizen access gaps, media collection needs, command visibility goals, and implementation questions.

Schedule a department demo to see how Ireport supports this workflow.

Ireport supports implementation by helping departments evaluate current reporting workflows, configure department access, review report types, onboard users, connect citizen-facing workflows, and launch a structured reporting process.

Schedule a department demo to see how Ireport supports this workflow.

An Ireport demo is designed to function as a practical program review. The goal is to understand the department’s current workflow, identify reporting friction, review the Citizen Portal and Department Portal, and show how Ireport can support implementation.

Schedule a department demo to see how Ireport supports this workflow.

A police department should use Ireport if it wants to modernize non-emergency reporting, improve citizen access, reduce fragmented intake, give officers cleaner information, support review workflows, increase command visibility, and create a better connection between citizens and the department.

Schedule a department demo to see how Ireport supports this workflow.

Ireport’s core competency is modern non-emergency reporting and case management for public safety departments. The platform connects citizen intake, structured reports, officer review, command visibility, media submission, and citizen communication in one workflow.

Schedule a department demo to see how Ireport supports this workflow.

The Citizen Portal is for citizens submitting non-emergency reports, tips, media, and follow-up information. The Department Portal is for authorized department users who review submissions, manage reports, update status, assign work, communicate with citizens, and monitor analytics.

Schedule a department demo to see how Ireport supports this workflow.

Ireport connects citizens and departments by giving citizens a clear digital reporting path and giving departments a structured system to receive, review, manage, and respond to non-emergency information. Citizens get a better submission experience, and departments get cleaner information and better workflow visibility.

Schedule a department demo to see how Ireport supports this workflow.