Frequently Asked Questions

The Ireport Citizen Portal is the citizen-facing side of Ireport. Citizens can submit eligible non-emergency reports through the Ireport mobile app on iOS and Android or through the web app. The Citizen Portal gives community members a clear way to submit reports, tips, photos, videos, documents, and follow-up information to their local police department.

Citizens can use the Ireport Citizen Portal to submit eligible non-emergency police reports, access their My Portal account, view report updates, upload supporting media, and communicate with participating departments. Citizens can also access department-facing public tools such as the Public Feed, Identify Panel, and Event Dropbox when those features are enabled by a department.

The Ireport Public Feed is a community-facing feed where departments can share public safety updates, public posts, department information, and community reporting opportunities. It gives citizens a central place to view relevant department content and connect with available Ireport workflows, including reporting, identification requests, and event-based media submission when applicable.

Yes. If your local police department uses Ireport, eligible non-emergency police reports can be submitted online through the Ireport Citizen Portal using the mobile app or web app.

Ireport’s core competency is structured non-emergency reporting. Instead of sending citizens through disconnected city forms, phone calls, emails, or general inboxes, Ireport guides users through a department-connected reporting workflow. Citizens can select their local department, choose the correct report type, enter incident details, add location information, upload photos or videos, confirm contact information, and submit the report directly into the department’s Ireport workflow.

After submission, the report moves into the Department Portal where authorized department users can review, edit, assign, update, and track the report through the appropriate review process.

A non-emergency report is an incident that does not require immediate officer response, emergency medical response, or urgent public safety intervention. If there is an emergency, an immediate threat, an injury, a crime in progress, or danger to life or property, call 911.

Ireport can support department-approved non-emergency report types including Motor Accidents, Annoying/Obscene Phone Call, Assault/Battery, Burglary/Robbery, Check Person, Check Property, Civil Dispute, Corruption, Cybercrime, Damage to Property, Domestic Violence, Drug-Related Offense, Forgery, Fraud/ID Theft, Gang-Related Activity, Harassment/Stalking, Homicide, Illegal Weapons Possession, Information, Kidnapping, Landlord/Tenant Trouble, Lost Property, Missing Person, Neighborhood Trouble, Sexual Assault, Stolen Bicycle, Stolen License Plates, Suspicious Person, Theft, Theft From Auto, Threats Complaint, Traffic Violations, UAP/UFO Sighting, Vandalism/Graffiti, Worthless Check, and Other department-approved report types.

Departments control how report types are reviewed, triaged, and handled after submission.

Citizens cannot manually edit a submitted report after it has been filed. If a citizen needs to correct information, add details, or provide follow-up material, they should contact Ireport Support or the department they submitted the report to.

Department users can update report information through the Department Portal using the Department User Review and Edit flow. This allows authorized personnel to correct, supplement, or update report data while preserving the original citizen submission.

Yes. Ireport includes an Identify Panel workflow that allows citizens to submit information when a department is asking for help identifying a person shown in media.

From the department’s perspective, the Identify Panel gives authorized users a structured way to publish an identification request and collect citizen-submitted information tied to a specific person, image, video, case, or investigation. Citizens can provide known identity details, address information, contact information, social media links, and additional notes. This helps departments collect community intelligence in a cleaner, more organized workflow instead of relying only on scattered phone calls, emails, or social media comments.

An Ireport Dropbox Report is a citizen media and information submission workflow. Departments can use Dropbox to collect photos, videos, documents, and written details related to a public safety event, incident, investigation, bulletin, or department request.

Citizens can use Dropbox to submit helpful material such as event photos, surveillance footage, phone videos, screenshots, documents, or additional context. The submission is routed into Ireport so department users can review the material in a structured system instead of collecting files through disconnected email threads, social media messages, or unmanaged file links.

Yes. Ireport helps citizens communicate with their local police department by giving them a clear digital path to submit eligible non-emergency reports, tips, media, and follow-up information.

A major benefit of Ireport is that departments can also contact citizens directly through the Citizen Portal using the mobile app or web app. The built-in messaging system helps departments follow up with citizens, request additional information, and provide updates without relying only on phone calls, email chains, or disconnected contact forms.

Reports submitted through Ireport are reviewed by authorized department users inside the Department Portal. A submitted report first enters the department’s Report Database, where department users can view the report, review the citizen’s information, inspect uploaded media, check location details, and evaluate the report for the next action.

From there, officers or authorized personnel can complete an Officer Review, update applicable fields, assign or prioritize the report, and move it forward. Command staff or supervisors can complete a Command Review when leadership-level review is needed. This gives departments a structured review path from citizen submission to department action, while maintaining report history and visibility.

Yes. Citizens can submit eligible non-emergency police reports through the Ireport mobile app on iOS and Android or through the Ireport web app. The Citizen Portal is built to guide users through report type selection, location details, incident information, media uploads, and final submission from a phone, tablet, or computer.

No. Ireport is for non-emergency reporting only. If there is an emergency, an immediate threat, an injury, a crime in progress, or danger to life or property, call 911. Ireport is designed for routine reports, tips, supporting media, and department-approved non-emergency submissions.

Yes. Citizens can report eligible non-emergency crimes online when their local department uses Ireport. The platform guides users through a structured reporting process so the department receives cleaner information, including report type, location, incident details, involved parties, property, vehicles, suspect information, supporting media, and contact information.

Yes. Ireport can support citizen-submitted tips when enabled by the department. Tips can include written details, photos, videos, documents, suspect information, location information, or other supporting details that may help a department review an incident or investigation.

Yes. Citizens can upload photos, videos, and supporting files when submitting a report or providing information through an Ireport workflow. Media uploads help departments review the report with better context and reduce the need for disconnected follow-up through email or third-party file links.

Yes. Ireport supports document uploads when documents are relevant to the report. Citizens can submit files such as screenshots, statements, forms, images, videos, or other supporting material through the Citizen Portal.

Yes. After a report is submitted, Ireport can provide a case number or report reference depending on the department’s configuration. Citizens can use this number to reference their report when communicating with the department or Ireport Support.

Yes. Citizens can use My Portal to view submitted reports, case numbers, report activity, and department updates when available. Ireport gives citizens a clearer place to review report progress instead of relying only on phone calls, emails, or disconnected forms.

My Portal is the citizen account area inside Ireport. Citizens can use My Portal to view submitted reports, report history, case numbers, department updates, messages, and available follow-up information. My Portal gives citizens one place to track their non-emergency reporting activity.

Yes. Citizens can receive notifications when report activity or department updates are available. Notifications may be delivered through the Ireport mobile app, web app, email, or other enabled communication methods depending on the department workflow.

Yes. Ireport is designed to collect the information a citizen knows at the time of submission. Required fields must be completed, but optional fields can be left blank when the citizen does not have that information. The goal is to help citizens submit accurate reports without forcing guesses.

Ireport uses structured questions to improve report quality. Structured intake helps citizens provide the right information upfront and helps departments review reports more efficiently. This reduces missing details, messy submissions, duplicate follow-up, and scattered information across phone calls, emails, and outdated forms.

Location information helps departments understand where an incident happened. Citizens may be able to drop a pin, enter an address, provide coordinates, or add location notes. Accurate location data helps departments review reports, understand patterns, and connect information to the correct area.

Yes. Ireport supports business-related report details when a business is involved. Citizens can provide business name, business owner or designee information, property owner information, address, phone number, email address, and hours of operation when relevant to the report.

Yes. Ireport supports vehicle information when a vehicle is involved in a report. Citizens can submit details such as vehicle applies to, license plate, license plate state, vehicle type, make, model, color, VIN number, and vehicle year.

Yes. If a suspect is involved, citizens can provide known suspect details such as name, address, phone numbers, social media links, employer, school, sex, race, birthdate, age, height, weight, build, hair, eyes, glasses, facial hair, identifying features, and clothing.

Yes. Ireport supports property reporting for stolen, damaged, or lost items. Citizens can submit property status, quantity, description, brand, model, serial number, color, engravings or unique markings, estimated value, and insurance company information when available.

Yes. Ireport can support a dedicated Motor Accident workflow when enabled by a department. The Motor Accident workflow can collect accident date, accident time, opposing party information, insurance or ID card photos, vehicle details, location, crash scene information, road surface conditions, weather conditions, injury information, hit-and-run details, and supporting media.

Yes, if the department allows eligible non-emergency motor accident reporting through Ireport. The Motor Accident workflow can collect whether the incident was a hit and run, along with vehicle information, location details, driver information, media uploads, and supporting crash details.

No. Ireport does not replace emergency calls or officer response when immediate help is needed. Ireport gives citizens a digital path for eligible non-emergency reports, tips, media submissions, and follow-up information.

Ireport gives citizens a guided reporting process instead of relying on phone calls, voicemail, email chains, or general inboxes. Reports submitted through Ireport enter a structured system with report details, location information, media uploads, contact information, case numbers, messages, and department review visibility.

Yes. Ireport is designed to reduce confusion by helping citizens access the correct department, select the correct report type, and submit information through one guided workflow. Citizens do not need to search across disconnected city pages, outdated web forms, or separate contact methods when their department uses Ireport.

Not always. Ireport submissions are reviewed by authorized department users. Whether an officer responds depends on the report type, incident details, department review, available information, and whether additional action is needed. Ireport helps departments review submissions more efficiently and follow up when appropriate.

Yes. Ireport is built as a nationwide public safety platform. Citizens can access participating departments through the Citizen Portal and submit eligible reports, tips, media, or follow-up information when those department workflows are available.

Ireport is built primarily for police departments and public safety reporting workflows. The platform can also support related public department use cases where structured citizen intake, reporting, case management, media submission, and department communication are needed.

Yes. Ireport is designed around non-destructive report handling. Authorized department users can update applicable report fields through the Department Portal while preserving the original citizen submission.

This matters because citizen-submitted reports often need cleanup, clarification, formatting, or supplemental information before they are useful for department review. Ireport allows department users to improve the working report without destroying the original submission history. The result is cleaner department data, better review workflows, and a more reliable record from submission to resolution.

Ireport tracks report status through a structured review workflow inside the Department Portal.

Outstanding means the report has entered the department workflow and still needs review or action.

Officer Reviewed means an officer or authorized department user has reviewed the report and moved it forward in the workflow.

Command Reviewed means the report has received command-level or supervisory review based on the department’s process.

These statuses help officers, supervisors, records staff, and command staff quickly understand which reports still need attention, which reports have been reviewed, and which reports have moved through leadership review.

A Core Report is Ireport’s standard non-emergency reporting workflow. It is designed to collect structured incident information from citizens and route that report into the Department Portal for review.

Core Report types can include Motor Accidents, Annoying/Obscene Phone Call, Assault/Battery, Burglary/Robbery, Check Person, Check Property, Civil Dispute, Corruption, Cybercrime, Damage to Property, Domestic Violence, Drug-Related Offense, Forgery, Fraud/ID Theft, Gang-Related Activity, Harassment/Stalking, Homicide, Illegal Weapons Possession, Information, Kidnapping, Landlord/Tenant Trouble, Lost Property, Missing Person, Neighborhood Trouble, Sexual Assault, Stolen Bicycle, Stolen License Plates, Suspicious Person, Theft, Theft From Auto, Threats Complaint, Traffic Violations, UAP/UFO Sighting, Vandalism/Graffiti, Worthless Check, and Other department-approved report types.

A Core Report can include report type, location, incident details, business information, vehicle information, suspect information, property information, narrative, media uploads, contact information, and submission confirmation.

An Identify Report is a structured submission created through Ireport’s Identify Panel workflow. It is used when a department needs help identifying a person shown in media or connected to a public safety request.

Citizens can submit identity information, address details, contact information, social media links, and additional notes. Department users can review those submissions inside Ireport, connect the information to the appropriate department request, and manage the incoming intelligence in a structured workflow.

A Dropbox Report is a media and information submission created through Ireport’s Event Dropbox workflow. It allows citizens to submit photos, videos, documents, and written details related to a department request, event, case, bulletin, or public safety incident.

Dropbox Reports help departments collect supporting material in one organized system instead of relying on email attachments, social media messages, unmanaged links, or disconnected file-sharing tools.

The Ireport Department Portal is the department-facing workspace for managing citizen-submitted reports, tips, media, and non-emergency information. Department users can review reports, manage the Report Database, update report status, assign work, complete Officer Review, complete Command Review, view citizen history, and monitor analytics.

The Department Portal is built for authorized department users, including administrators, command staff, officers, records personnel, supervisors, investigators, municipal users, and public safety decision makers who need access to report management, case review, analytics, and citizen-submitted information.

The Department Portal helps departments move away from fragmented intake channels such as phone calls, voicemail, email, paper forms, static web forms, and general inboxes. Ireport organizes citizen-submitted information into a structured Report Database so departments can review, assign, track, and manage reports in one place.

The Report Database is the centralized department queue for Ireport submissions. Department users can view reports, search records, filter by status, sort submissions, assign reports, review citizen information, inspect uploaded media, and move reports through the department review workflow.

Ireport helps officers by giving them cleaner information upfront. Instead of sorting through incomplete phone notes, emails, or unstructured forms, officers can review citizen submissions with structured fields, location data, media uploads, involved parties, property details, vehicle details, and report history in one system.

Ireport helps command staff by increasing visibility into report volume, report status, incident categories, review activity, citizen-submitted information, and workload. Command staff can use dashboards and analytics to see how reports are moving through the department workflow.

Ireport improves non-emergency reporting by connecting citizen intake, structured report submission, department review, status tracking, case management, and command visibility in one platform. The result is cleaner intake, less manual sorting, better report organization, and a clearer path from citizen submission to department review.

Officer Review is the department review step where an officer or authorized user evaluates a submitted report, updates applicable fields, adds review information, and moves the report forward. Officer Review helps departments convert citizen-submitted intake into cleaner working report data while preserving the original submission.

Command Review is the supervisory or leadership review step inside Ireport. Command Review helps department leadership review report activity, confirm status, monitor workflow, and maintain visibility over reports moving through the system.

Yes. Ireport supports report assignment workflows so department users can route reports to the correct officer, reviewer, supervisor, or internal user. Assignment helps departments manage workload, prioritize submissions, and prevent reports from sitting in unmanaged inboxes.

My Case Dashboard gives department users a focused view of report activity, outstanding work, review progress, and department insights. It helps officers and command staff quickly see what needs attention and how reports are moving through the workflow.

Ireport can provide analytics for report volume, incident types, report trends, report status, citizen activity, department review activity, and location-based reporting patterns. Analytics help departments understand non-emergency workload, reporting demand, and operational trends.

Command visibility means department leadership can see report activity, workload, status, trends, and review progress in one system. Instead of relying on manual updates, scattered files, or disconnected inboxes, command staff can monitor Ireport activity through dashboards and analytics.

Ireport reduces administrative workload by standardizing intake, organizing reports in one database, capturing cleaner information upfront, supporting media uploads, tracking status, and reducing manual sorting across phone calls, email, voicemail, paper forms, and outdated web forms.

Ireport helps patrol by moving eligible non-emergency reporting into a structured digital workflow. This can reduce avoidable intake burden and give officers more time to focus on higher-priority calls, proactive work, and field operations.

Ireport helps records staff by providing structured report data, citizen contact information, media uploads, report history, status updates, and review context in one place. This reduces the need to reconcile information across disconnected channels.

Ireport helps supervisors monitor report queues, assigned work, review progress, citizen-submitted information, and department trends. Supervisors can use the Department Portal to understand what is outstanding, what has been reviewed, and where follow-up may be needed.

Yes. Ireport can replace static or outdated online reporting forms with a structured Citizen Portal and Department Portal workflow. Citizens receive a guided submission experience, and departments receive reports inside a centralized management system.

Yes. Ireport can reduce reliance on email-based report intake by routing citizen submissions into the Report Database. This gives departments a better way to manage report status, media uploads, citizen information, assignment, review, and follow-up.

Yes. Ireport gives citizens a digital path for eligible non-emergency reports, which can reduce avoidable phone-based intake. Departments can use Ireport to move routine report collection into a structured workflow while keeping emergency calls and urgent matters directed to the proper channels.

Yes. Ireport can be connected to a department website so citizens can access the correct reporting workflow from the department’s online presence. This helps departments provide a clearer digital reporting path without relying on scattered forms or general contact pages.

Yes. Ireport supports department workspaces so reports, users, settings, and workflows can be associated with the correct agency. Department-specific workspaces help keep submissions organized and routed to the proper department environment.

Yes. Citizens can select their local participating department through the Citizen Portal. Once selected, the report routes into the correct department workspace for review and management by authorized department users.

Yes. Ireport is built to support multiple departments and department workspaces. The platform can serve participating agencies through a shared public safety reporting system while keeping department workflows organized by workspace.

Yes. Ireport is valuable for small departments that need a cleaner non-emergency reporting workflow without building or maintaining a large internal technology stack. It helps small teams standardize intake, reduce manual sorting, and improve citizen access.

Yes. Ireport helps mid-size departments manage growing report volume, standardize officer review, improve records visibility, and give command staff better insight into non-emergency activity.

Yes. Ireport is built to support larger departments with higher report volume, multiple department users, review workflows, analytics, assignment, citizen communication, and command visibility.

Departments can manage Core Reports, Motor Accident Reports, Identify Reports, Dropbox Reports, tips, media submissions, citizen follow-up information, and department-approved non-emergency report types.

A Motor Accident Report is a specialized Ireport workflow for eligible non-emergency crashes. It can collect accident date and time, insurance or ID media, opposing party details, reporting party vehicle details, location, crash scene information, road surface conditions, weather conditions, injury information, hit-and-run information, and supporting media.

Yes. Department users can download report PDFs when that action is available in the report workflow. PDF downloads help departments preserve, share, or process report information according to department needs.

Yes. Ireport can support case numbers or report reference numbers connected to submitted reports. Case numbers help citizens and department users reference the same report throughout the review process.

Yes. Ireport organizes citizen-submitted report data so departments can review incident types, report volume, locations, and trends. This helps departments better understand recurring issues and non-emergency reporting patterns.

Yes. Ireport can help departments identify areas of concern by organizing location-based report information and incident categories. This gives leadership better visibility into repeated activity, reporting patterns, and potential hotspots.

Yes. Ireport helps convert scattered citizen submissions into structured report data. Departments can review report volume, category trends, location information, media, citizen activity, and workflow status through one platform.

A basic online form only collects information. Ireport provides a full public safety reporting workflow, including Citizen Portal access, structured intake, media uploads, Report Database management, Officer Review, Command Review, case numbers, citizen messaging, status tracking, and analytics.

A general CRM is built for broad customer management. Ireport is built for public safety workflows, including non-emergency reporting, citizen intake, department review, case management, report status, command visibility, media submission, and department communication.

In Ireport, CRM means Civilian Relationship Management. It refers to managing citizen-submitted information, report history, department follow-up, public safety communication, and non-emergency reporting activity in a structured workflow.

Yes. Ireport improves citizen access by giving the public a clear way to submit eligible non-emergency reports, tips, media, and follow-up information through the Citizen Portal on mobile and web.

Yes. Ireport improves report quality by guiding citizens through structured fields, report categories, location entry, media uploads, contact information, and required details. Cleaner intake helps departments review submissions with better information upfront.

Yes. Ireport helps reduce duplicate work by keeping citizen submissions, report data, media, review activity, status updates, and citizen communication in one connected workflow.

Ireport improves operational accountability by giving departments clearer visibility into report status, review activity, assignment, outstanding work, and command-level reporting. Department users can see what has been submitted, reviewed, updated, and moved forward.

Yes. Ireport helps route reports into the correct department workspace and supports assignment, review, status tracking, and department follow-up. This reduces the risk of reports getting buried in general inboxes or disconnected intake channels.

Yes. Ireport’s program team helps departments evaluate current intake workflows, review department needs, configure reporting paths, and plan implementation. The goal is to help departments launch a practical non-emergency reporting workflow without unnecessary administrative burden.

Yes. Departments can schedule a demo to review the Citizen Portal, Department Portal, Report Database, report review workflows, analytics, citizen communication, and implementation process.

Good attendees include chiefs, assistant chiefs, commanders, captains, lieutenants, patrol supervisors, records leadership, investigators, city administrators, municipal IT, and public safety decision makers.

Departments should be ready to discuss current non-emergency intake paths, report volume, officer workload, records workflows, online reporting needs, citizen access gaps, media collection needs, command visibility goals, and implementation questions.

Ireport supports implementation by helping departments evaluate current reporting workflows, configure department access, review report types, onboard users, connect citizen-facing workflows, and launch a structured reporting process.

An Ireport demo is designed to function as a practical program review. The goal is to understand the department’s current workflow, identify reporting friction, review the Citizen Portal and Department Portal, and show how Ireport can support implementation.

A police department should use Ireport if it wants to modernize non-emergency reporting, improve citizen access, reduce fragmented intake, give officers cleaner information, support review workflows, increase command visibility, and create a better connection between citizens and the department.

Ireport’s core competency is modern non-emergency reporting and case management for public safety departments. The platform connects citizen intake, structured reports, officer review, command visibility, media submission, and citizen communication in one workflow.

The Citizen Portal is for citizens submitting non-emergency reports, tips, media, and follow-up information. The Department Portal is for authorized department users who review submissions, manage reports, update status, assign work, communicate with citizens, and monitor analytics.

Ireport connects citizens and departments by giving citizens a clear digital reporting path and giving departments a structured system to receive, review, manage, and respond to non-emergency information. Citizens get a better submission experience, and departments get cleaner information and better workflow visibility.